Frequently Asked Questions

What is a Management Company?

People keep referring to the Lease, what is it and why is it important?

What are my responsibilities if I become a Director of my Residents’ Management Company?

Why am I being asked to pay Service Charge?

Why has the Service Charge gone up?

Why am I being asked to pay service charge in advance of the services being provided?

I have some financial problems and am struggling to pay my Service Charge. What should I do to ensure the matter does not escalate?

Invoices and statements are not in my name?

Why am I being asked to pay Ground Rent?

How can I pay my service charge?

There is a leak into my property from the flat above, what should I do?

I have nuisance / noisy neighbours, what can I do?

What is a Balancing Service Charge Year End Adjustment?

What are ‘Reserve Funds’ and what happens to the money collected?

What happens when I sell my apartment?

What do I do if I want to sublet my property?

I am selling my property; do I still have to pay your invoices for service charge and ground rent?

How do I advise Andrew Louis of a repair or fault identified where I live?

How do I get a new Fob?

Many of the units here are let to tenants who do not seem to care about the development in the same way as owners do. What can I do to ensure that the quality of the development is not diminished?

Can I withhold payment of my Service Charge if I am not happy with the way my block is being managed?

What do I do if I want to complain?