What our Clients Say

In order to improve on the service we offer our customers, we welcome any feedback you may have, good or bad. Below are a few testimonials we have received from previous purchasers, landlords, vendors, leaseholders, directors of RMC's and property viewers. Alternatively, click here to view testimonial video.

January 2018

Dear Natalie

I wanted to give you my personal 'Thank you' for your more than professional approach throughout our stay in Hargraves Road. If only every admin person was like you.

Lia Nissan-Lowit -Tenant

December 2017

My name is Mick Ellis and I am writing to you with regard to the sale of 98 The Reach which your company looked after for me . The property went up for sale early March 2017 and had a sale agreed within a couple of week's which was really great . Unfortunately it all went downhill from there with problem after problem including my solicitor's being taken over by another firm and the buyer's solicitor going through everything with a fine tooth comb which meant that we didn't close until Wednesday December 2017 a full nine month's later . Needless to say this was the most stressful and trying time that I have ever had . Andrea was my initial contact and I have to say she was a pleasure to deal with . After that my sales progressor was Pauline Wood's which is the reason that I am writing this email. I dealt with Pauline almost on a daily basis and I have to say that she was absolutely brilliant to deal with from start to finish. She solved so many problem's and riddles there are way too many to mention . She kept my spirit's up when I was stressed and close to breaking point . I cannot put into word's how fantastic she was . You have a fantastic employee in Pauline and I really hope she get's the recognition she deserves .

Mick Ellis - Vendor

December 2017

I would like to take this opportunity to thank Andrew Louis and in particular Michelle Fogg from the old swan office for her help and world class customer service throughout my residency. 

Michelle was always there to help with any issue I had and also when leaving the property. Michelle was amazing and I would like to think she would be recognised for the hard work she puts in to make her clients feel welcome and important to the business. I will not think twice to contact her for another tenancy in the future. 

Mr Maher - Tenant

November 2017

Thank you so much for the reply, your information is very helpful. I appreciate your time and your attitude to your clients and when I am ready to look at specific properties I will certainly contact you to register as a prospective buyer. You might be interested to hear that I wrote the same e mail to 4 other Estate agents and none of those have replied!

Thanks and best wishes

Jan Jones - Purchaser

August 2017

Many thanks to you all for the efficient way you handled my sale of the above property.

When I arrived in Liverpool, 15 years ago I rented an apartment in the next block via Andrew Louis and once again they have helped me in my return to Yorkshire, my homeland!

I will always have fond memories of my time in Liverpool and be a constant visitor to the friends I have made over the years.

Margaret Cliffe - Vendor

August 2017

A big thank you to Andrea and team for their first class service at Andrew Louis. I am very pleased with the service received and I would highly recommended Andrew Louis to anyone in need of an estate agent.

Mr & Mrs Fahy - Vendor

August 2017

Just wanted to say thank you for the efficient way you have dealt with finding a tenant so quickly.  I'm really impressed as I only handed this over last week and met you on Saturday.  I had a lot of issues with the other estate agents who took weeks to get their act together and let me down twice.  Thanks also for the regular updates, which are appreciated. 

Mrs Tahira Ahmad - Landlord

June 2017

My encounter with everybody at Andrew louis has been very pleasant.I have found the staff to be efficient and responsive, if there is a problem it is sorted in a quick manner and i find everybody friendly and approachable, moreover, they have some employees who can speak different languages which i find very helpful for foreign tenants.

Javier Peco Sintas - Tenant

May 2017

Thank you so much for all your help and the excellent service. All wonderful staff. Thank you everyone at Andrew Louis Prescot.

Francis Mattathil - Purchaser

May 2017

I have rented a property though Andrew Louis and have been extremely pleased. 

The service that I have received as a client has been superb from all members of staff that I have had the pleasure of dealing with, especially Andrea.

It was difficult for me to view properties due to my working schedule but luckily, it didn’t bother Andrea. 

She sacrificed her free time to show me properties outside of her working hours. 

Once I found the right property, there were a few problems which I reported to Andrew Louis. 

The company has shown transparency at all times and have committed to solving the repairs whilst maintaining a professional attitude and providing frequent updates.

The whole team is very friendly and it has been great being able to communicate with staff that speak different languages which for me, being from Spain, has made the process a lot easier.

Mr David Llarena - Tenant

April 2017

Many thanks for supporting us on this sale you have definitely gone the extra mile, we have met lots of Estate Agents in our quest for a new home and Andrew Louis have certainly been on of the most professional and supportive with a high level of customer engagement - so well done!

Mr & Mrs Parker - Purchasers

April 2017

The customer service displayed by Sarah Reid has been outstanding. She has provided an excellent communication channel between myself and the Vendor and in doing so, has been extremely friendly, professional and prompt in answering my enquiries thereby making the whole conveyancing process much easier than I anticipated.

Stephen Ryan - Purchaser

April 2017

Pleasant and efficient staff. I am very pleased with the way my flat was marketed for sale and have an agreed sale within about 3 weeks. As my property is tenanted, I'm am particularly impressed by their pleasant communication skills to organise appointments for advertising and viewings etc.

Afshin Mahjoob - Vendor

April 2017

Excellent service, very willing to help and went the extra mile when finding my perfect investement, even rented it out through them and they found me a tenant within one week

Paula Ridgeway - Landlord

March 2017

Thanks very much for all your help and support with the sale of our apartment. You have been extremely helpful throughout the process and it was fantastic news to receive your call the day before Christmas Eve, to advise we had an offer on our property. That really made our Christmas and the completion today has topped off my Mother's Day weekend! Thanks again for everything.

Mel Cheung-Turner - Vendor

September 2016

The block management team at Andrew Louis have shown themselves to be efficient, friendly and approachable. I am entirely satisfied with the management and administrayion of my block, and feel that it is in safe hands. For a professional block management service I would be happy to endorse Andrew Louis

Dr Rachael Steele - Block Management

September 2016

I would like to place on record how pleased I have been with the service I have had from Andrew Louis and way all your staff have treated me at your Prescot office

From a tenants point of view I can say its has been a pleasure to deal with all the lady’s in the office as they demonstrated excellent customer service skills and a personal understanding of my requests ,

Every visit to the office and phone call I have made the staff have always gone out of their way to assist and support me

I would recommend your company to anyone looking to find a reliable professional estate agent,

Further more I would like to thank you personal for your support and confidence in me, and the way you have managed my account

Patrick O'Conner - Tenant

August 2016

To the team at Andrew Louis, We can't thank you enough for all your Help! Thank you and take care.

Kerry & Steve - Purchasers

August 2016

Thank you Louis and all the team at Andrew Louis.

Keep up the stunning work.

George Kouma (Barrister at Law) - Landlord

August 2016

I have always found the staff at Andrew Louis to be very helpful and fully informed about block management issues. They have dealt with any issues with our flats quickly and professionally. I have always believed the advice we have been given is for our best interests to maintain our flats to a high standard. I wouldbn't hesistate to recommend the current staff at Andrew Louis.

Martin & Danielle - Block Management

August 2016

Langsite Management Company have used Andrew Louis for many years acting as  Managing and Financial Agents for the Block Management of our residential blocks. In that time we have found them to be professional, courteous and responsive in the management of our blocks. The Andrew Louis team who are involved in the management of Gaywood Court are a pleasure to deal with and would recommend them to any prospective clients who are looking for similar management of their blocks.

Ralph Thornhill - Block Management

August 2016

I am writing to thank you for all your time and patience yesterday.

For the past 3 weeks I have been doing viewings with different letting agencies and believe me, you make a (positive) difference!

Thanks for being so helpful, cheerful and kind. I decided to make an offer for the apartment you showed me. Fingers crossed!

Elena Soto - Buyer

August 2016

We would just like to thank you for all the hard work you have done in sorting out the ending of one tenancy and securing new tenants for our property in Kensington. 

You have done the best job and hope you will be looking after our interests for many years to come. 

Once again Michelle thanks very much.

Heather & John Mullen - Landlords

August 2016

To Pauline & Staff at Andrew Louis, Thank you so much for all your commitment to making our dreams come true.

Mr & Mrs Unsworth - Vendor

July 2016

Just wanted to let you know that we moved in the flat today.

We would like to thank the whole Andrew Louis team, and you personally, for the tremendous support that you offered us!!

The whole Andrew Louis team has been absolutely AMAZING and helped us find the right property!! It would not have been possible to find the right property so quickly, had not been for your professionalism, patience and knowledge of the market!!

Moving home is a very challenging experience, but you made it really easy for us!!

Having worked in various luxurious Hotel properties, i can confirm that the Andrew Louis team offers a 5-star service!!!

We really appreciate all your support!! 

Keep up the great work!!

Thank you,

Marios and Nikolas

Marios & Nikolas - Tenants

June 2016

We would just like to thank you for all the hard work you have done in sorting out the ending of one tenancy and securing new tenants for our property in Kensington.

Heather and John Mullen - Landlord

June 2016

Thank you Andrew Louis for giving100 children at Sandfieldpark School a Summer party for Variety GB

Lyn Staunton - Variety Childrens Charity

February 2016

To all at andrew louis prescot... in particular pauline woods. I would like to thank you for the fantastic service you provided to me whilst buying my new home. The process wasnt as smooth as id hope through legal issues and throughout all my anxietys I was supported by pauline and the other staff continuously. All my questions were anwsered in a timely manner no request was too much and the team were all very  friendly and approachable. I would recommend andrew louis estate agent to anyone buying or selling property. Thanks for everything your help and outstanding professional service which has lead to me buying my first home. 

Kirsty Thompson - Purchaser

January 2016

May I take this opportunity on behalf of executors of my late father's estate to thank you for your unstinting efforts during the marketing and sale opportunities for the above property and the professional and dedicated manner in which you have discharged your obligations.

I would have no hesitation in recommending Andrew Louis to anyone who required the services if a totally driven estate agent and would be happy to endorse any advertisement by your company.

Mr Graham Kerr - Vendor

November 2015

The service I have received from Christine has been phenomenal. She managed a prefect mix of professionalism whilst also being an actual human! Thank you Christine.

Andrew McCann - Tenant

October 2015

The block management team at Andrew Louis have shown themselves to be efficient, friendly and approachable. I am entirely satisfied with the management and administrayion of my block, and feel that it is in safe hands. For a professional block management service I would be happy to endorse Andrew Louis.

Dr Rachael Steele - Block Management

August 2015

Dear Erica,

We just want to put on record our appreciation of the help and assistance that we received from you particularly and your staff in the general run up to the completion with the number issues that arose since we got the initial interest in the property. 

Tommy Quinn - Vendor

August 2015

Hi Erica

Thank you for everything you done. We really appreciate it

Kevin & Dani - Vendors

July 2015

Just a quick email to thank you for your professionalism over the last two years and for the fact that you have been there whenever needed . 

It has been a pleasure to work with you and Andrew Louis no matter what people might say about the agency. I would be happy pass this on to your manager !  Thanks to Kevin as well. 

Jeremie La Normand - Director

July 2015

My wife and I can't be happier with the service we received from Erica at Andrew Louis. After previously having our property on the market with other estate agents, we felt that Erica brought more of a personal touch and nothing seemed to be to much hassle when other estate agents really didn't seem bothered. Living in Birmingham and selling a property in Liverpool was always going to be a problem but she gave me confidence and more importantly a sale.Fee's were very competitive and I can any advise if you have a property to sell or purchase please consider Andrew Louis.

Dean Young - Vendor

July 2015

I'd like to take this opportunity to really thank both yourself and Michelle myself, for all of your assistance throughout this process. It has been invaluable!

Kate Wood - Purchaser

July 2015

My experience with Andrew Louis has been with Erica in the sales department. I have been impressed with the prompt communication I have received. I feel the sales process was conducted in a very fair and excellent manner. I would certainly recommend the Andrew Louis Property Agency.

Jo Ross - Purchaser

July 2015

Excellent customer service, can not recommend enough. Thank you

Helen Johnson - Landlord

July 2015

I have recently bought my first property through the Andrew Louis Old Swan branch and Erica and her team were excellent in helping me through the process. Erica went above and beyond to ensure what can be a difficult and stressful process, went as smoothly as possible. She provides a high standard of customer care and I was impressed with her prompt communication, even out of working hours. I wouldn't hesitate in using their services again.

Lynne Furlong - Purchaser

July 2015

Thank you so much for making our house sale go through so easily. The professionalism shown by the team throughout the whole process is of such a high standard.

Mr & Mrs Bevin - Vendor

July 2015

...And thank you for your assistance.  You more than justify the fee you charge.  We were getting such a poor service before we got Andrew Louis on board about 6 or 7 years ago.  I'd certainly recommend you to friends who ask.

Colin Brigden - Leaseholder

July 2015

We can't thank you enough for all of your help, guidance, patience and support during this stressful time.

Natalie Best - Vendor

July 2015

I want to compliment one of your excellent employees, Sukie Williams. She went to great length to help me deal with a stressful matter relating to a leak from the flat above mine. I have always received a satisfactory level of service from Andrew Louis. However on this occasion, I can whole heartily say that I am extremely pleased and impressed with the commitment and attention detail showed by Sukie. Her communications skills have helped move things forward in an efficient manner thereby preventing further damage to my property.

Such service builds great working relationships. I will be more than happy to continue to use Andrew Louis for many years to come.

Matthew Thomas - Landlord

June 2015

Bumped into Ann & Rachel on Tuesday and asked them to convey my appreciation for an excellent apartment survey, thanks again.

John Channing - Landlord

June 2015

...I have noticed the difference in the professionalism of the staff to other estate agents in prescot. The girls you pick have a lovely style. they make is eady for the customer. 

Christine Bevin - Vendor

June 2015

Dear Sue

i hope you enjoy the chocolates as a thank you for your effort with Bankside Court.

Tony Chryseliou

June 2015

I just want to say thank you to Andrew Louis city centre for the help in renting out my properties, if we have any trouble they resolve the problems efficiently and quickly. Also when a property comes available I find that they are rented out very quickly and the girls in the office are very helpful. I would recommend any one to use them

John Parry - Landlord

June 2015

Thanks so much for all your hard work, support and guidance. We couldn't have got there without you!!

Steve & Sylvia Hogan - Vendor

May 2015

Thank you so much for all you have done to facilitate the recent problem with my loft at Eton Court, assessment of the situation by Andrew Louis contractors, and also re-imbursement for the electrical repairs

I do appreciate your swift response.

Ruth Ball - Leaseholder

May 2015

Thank you for paying attention to my request. Jobs done very well. Your maintenance group is excellent.

Mr Saeid Sangi - Tenant

May 2015

Ann was brilliant from start to finish through the entire process of looking for our property. From the initial call to Andrew Louis, Ann took onboard both mine and my partner's specific requirements for the ideal property we were looking to find and rent. Ann took the time to provide a shortlist of 2 properties which matched our specification and was in touch throughout the process to swiftly arrange viewings and provide more information on each option. Unfortunately we didn't proceed with either option due to circumstances but I would take no hesitation in using Andrew Louis / Ann directly again for our next property search. Thank You. Jack, Liverpool. 

Jack Lyon - Applicant

March 2015

We would like to pass on our heartfelt thanks to you all. You've made the most stressful thing in anyones life so easy, simple and stress free! Thank you so much.

Steve & Kelly - Purchaser

March 2015

I would just like to say thanks for all your help during my purchase. Andrew Louis must be delighted to have two dedicated, hardworking, professional and beautiful young ladies working for the company. Thanks again.

John Cole - Purchaser

March 2015

I just wanted to write to say a big "Thank you" for all of your hard work in securing a sale for me with 207 Cable House. you were both proactive in your approach and tenacious once you had an appropriate buyer as well friendly and professional at all times! Best regards and thanks again.

Zoe Riley - Vendor

February 2015

I realise the property has taken sometime to let, but during these months of waiting, all the staff at the Old Swan office have always been helpful and dealt with any concerns I may have had.
Thank you to them all.

David Williams - Landlord

February 2015

Many thanks for everything. It is great to have a foothold in this exciting city! We felt that Andrew Louis organised everything very smoothly and so will come back to you as and when your local knowledge might start to be of help.

Catherine Metcalfe - Purchaser

February 2015

I just wanted to say thank you for all your help sorting out my house while I was overseas. You'll be pleased to know that the tenants you found for me are really happy and they have made the house a lovely little cosy home. 

I will most definitely be recommending Andrew Louis Old Swan to my friends and family and I'm glad I used you as an agent because I've had 3 bad experiences with other agents in Liverpool previously.

Thanks again for all your help and I hope you enjoy the chocolates :)

Anthony Chandler - Landlord

January 2015

I would like to take this opportunity to thank the staff at Andrew Louis City office. I recently employed them to Let my property. 

Within 7-10 days the property had been let to a tenant. 

I was very satisfied from the start with the help I received.

I would like to thank Sue Orme for a competitive price, and the speedy help she offered.

Michael Metcalf - Landlord

November 2014

...service from you during purchase was exceptional.

Ian Bradley - Purchaser

October 2014

As you are aware, there has recently been a number of issues regarding the tenancy on the above property.

I have now been informed that, finally, we are in the last stages of the property being rented.  However can I say the service received by the current property manager, Michelle Fogg, has been excellent. 

Michelle has been prompt in responding to queries raised, and has been clear in explaining any discrepancies I have brought to her attention.

She is a pleasure to speak to, and I only hope she will remain as the property manager for this account.

Julia Murphy - Landlord

October 2014

Thank you for all your patience and help over the past few months.

Mr & Mrs Mansfield - Purchasers

October 2014

Appreciate all your time & effort. We will of course recommend your services without hesitation.

Chris Taylor - Vendor

October 2014

Thanks Christine - you're a star - I do appreciate all that you are doing.

Paula Cayless - Landlord

October 2014

I hope you are well. I just wanted to say a quick thank you to you and the girls for your support in selling my property.

You were all really helpful, friendly and made the process real easy.

I will definitely be recommending you all and Andrew Louis.

Thank you again. 

Carly O'Connor - Vendor

October 2014

I am very impressed with the service I received from Sukie Williams and emily waterston. The viewing and the planning for the meeting was excellent. Sukie and Emily worked very quickly to help me out to address my son current situation.
Thank you

Dr Maksoud - Applicant

July 2014

I just wanted to say a big thank you for all you did to sell our house and for making the whole process so straightforward. 

Trish Barkey - Vendor

June 2014

Thank you for doing your best to help sort out any issues that we have had in regards to the flat. Should I need a new flat in Liverpool I would not hesitate to use Andrew Louis again. 

Oliver and Callum - Tenants

June 2014

I extremely appreciate your support and dedication.

It has been a very pleasant experience to rent with Andrew Louis and I have no doubt we will do business again when I am back in Liverpool.

Dr Maria Rebollo - Tenant

May 2014

Thank you so much for all of your hard work I will recommend you to anyone I know. You gave a great personal experience and am so glad I chose you to sell my home.

Jayne Russell - Vendor

May 2014

Dear Sir Madam
Today i completed the purchase of my apartment from Andrew Louis i have had the pleasure of dealing with Ann Lunt. Ann took over from a chap called Andrew as you would think with not dealing very often with estate agents and there reputation i thought here we go.The all process went very well because of the way Ann dealt with the transition,there have been times when the sale was not going very well due to the day to day problems i wanted to pull out some times, Ann kept me and my solicitors up to date with all the issues and was a very big help in over comming them.
I have been some what difficult at time and trying Ann delt with all my problems and concerns in the most calm and professionalism way i have had the pleasure to deal with she is a credit to your organisation and you are very fortunate to have her on your sales team,i will from now pass any one who i know that wants to purchase any property to Ann. Can you pass on my thanks to Ann and thank her for all the help she has given me.One more point i was like to mention my solicitor from RMNJ Birkenhead said i wish all estate agents sales staff where  as good and efficient to deal with as Ann has been she has been a big help.

Wayne Gallagher - Purchaser

May 2014

Thanks so much for going the extra mile!

Rachel & Nico Arvanitis - Vendor

May 2014

As we have been dealing with your company for many years and we have always found you very professional and when needed easy to contact and rent always on time .So keep up the good work. 

Michael McFeely - Landlord

April 2014

I loved to live in your letted apartment and you always worked out great for me, to that I just have to say, you are the best letting agency I have got so far, after I have lived in 4 european countries.

Andre Cardoso - Tenant

March 2014

I have to say that so far I am very pleased with the professional service provided by Andrew Louis.

Bruno Pampillon - Tenant

March 2014

 Just wanted to send you an email to say big Thank You for finding us such lovely tenants for our flat and so quickly too!!!

Andrew louis are by far the best estate agents in Liverpool! Thanks again for all your help.

Gemma Thomas - Landlord

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